OVERVIEW
HST Pathways is a leading provider of cloud-based software for ambulatory surgery centers (ASCs) nationwide. Their platform supports scheduling, billing, clinical documentation, and patient engagement—helping ASCs operate efficiently while delivering high-quality care.
OUR SOLUTIONS
Technology Enablement:
Deployed Amazon Connect with full Salesforce Service Cloud integration to modernize the contact center and support a growing user base.
Operational Optimization:
Built dynamic call flows and intuitive IVRs to streamline customer routing and reduce handle time.
Workforce Management Enhancements:
Configured user environments for 60 agents and 10 supervisors, improving visibility, collaboration, and agent efficiency.
Performance Monitoring & Reporting:
Developed custom real-time and historical dashboards to drive detain formed decision-making and performance tracking
