Introduction
The pace of business today demands that teams move at higher velocity. Technology is moving fast, from super quantum computing to artificial intelligence to self-driving cars. Enterprises across every industry – from traditional banks to pizza delivery – are undergoing massive digital transformation.
Now that we’re accustomed to things like managing finances online and tracking exactly when we can expect our pizza delivery, we also expect modern tools and practices in our workplaces. Employees have higher expectations for service availability, access to information, and tools and processes that make getting work done easier.
To create this environment, all kinds of teams are becoming service teams, responding to requests, triaging tasks, and continually improving. There is unique opportunity for organizations to embrace this transformation, doing away with old ways of working that constrain progress and rigid processes that restrict team agility
